PRIVACY POLICY – TUITION HELPER

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This Privacy Policy explains how Tuition Helper, developed and managed by VIHA IT SERVICE / VIHA IT SOLUTIONS (“We”, “Our”, “Us”), collects, uses, stores, and protects user information when you access or use our web-based system and mobile application.

By using Tuition Helper, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Account information such as institute name, owner name, email address, mobile number
• Student-related data entered by the user (name, attendance, fee records, reports)
• Login and usage information for security and system improvement
• Device and browser information for mobile and web access

2. HOW WE USE YOUR INFORMATION

The information collected is used to:

• Provide and operate Tuition Helper services
• Manage user accounts and subscriptions
• Improve system performance and user experience
• Send service-related notifications and updates
• Ensure system security and prevent misuse

3. DATA OWNERSHIP & USER RESPONSIBILITY

All data entered into the system belongs to the respective user/institute. Users are responsible for the accuracy and legality of the data they upload, including student information. Tuition Helper does not verify or validate user-uploaded data.

4. DATA SHARING & DISCLOSURE

We do not sell, trade, or rent user personal information to third parties. Data may be shared only in the following cases:

• When required by law or legal authorities
• To protect our legal rights, security, or prevent fraud
• With trusted third-party service providers strictly for system operation (such as SMS, WhatsApp, email, or payment services)

5. DATA SECURITY

We implement reasonable technical and administrative security measures to protect user data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.

6. DATA RETENTION

User data is retained only for as long as the account is active or as required for legal, operational, or business purposes. Data may be removed after account termination or subscription expiry.

7. THIRD-PARTY SERVICES

Tuition Helper may integrate with third-party services such as SMS gateways, WhatsApp APIs, email services, or payment gateways. These third-party providers have their own privacy policies, and Tuition Helper is not responsible for their practices or policies.

8. MOBILE APP PERMISSIONS

The mobile application may request permissions such as internet access, notifications, or storage access for proper functioning. These permissions are used strictly for service-related purposes only.

9. USER RIGHTS

Users have the right to:

• Access and update their account information
• Request account deactivation
• Contact us regarding privacy-related concerns

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting. Continued use of the service indicates acceptance of the revised policy.

11. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of Indian courts.

12. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, please contact:
VIHA IT SERVICE / VIHA IT SOLUTIONS
Email: support@vihaitservices.com
Website: vihaitservices.com